CLIENTmanager - Cimso

THE CUSTOMER RELATIONSHIP MANAGER

Customer centric CRM, business administration, communications and accounting control

Features

  • Extensive customer database with management reports console
  • Demographic and status profiling with data mining
  • Customer and staff identification by RFID, Bar Code or Mag Strip card, photo image display or finger print scan
  • Direct call dialing, e-mail, fax, and SMS transmission with tracking
  • Bulk marketing e-mail, fax, snail-mail and SMS blasts
  • Staff task and communications scheduling and tracking
  • Customer preferences and detailed trading history

Business management features

  • Debtors control (AR) (see BACKoffice accounting)
  • Services and Charges (non-stock item) billing (see BACKoffice accounting)
  • Transaction management (see BACKoffice accounting)
  • Cash control (see BACKoffice accounting)
  • Document filing and management system (see DOCmanager)
  • Facsimile transmission and receipting (see FAXmanager)

Seamless Integration to:

  • PHONE manager telephone call and billing management
  • INN sync data synchroniser linking offices across geographic boundaries
  • CIMSO web on-line customer profile management and activity scheduling
  • Restaurateur food and beverage (F&B) points of sale
  • SHOP keeper retail points of sale for shops and mini-marts
  • SPA scheduler SPA and wellness management
  • ACTIVITY scheduler recreational activities scheduler
  • INVENTORY manager products services and recipe stock control with procurement
  • BACKoffice creditors (AP), General Ledger (GL) and Cash Books (CB)