GENERAL FEATURES | | | | |
Extensions | Unlimited | Unlimited | Unlimited | Unlimited |
Number of Simultaneous Calls Supported | 8 | > 1,024 | > 1,024 | > 1,024 |
Call Logging | ✔ | ✔ | ✔ | ✔ |
Call Forward on Busy or No Answer | ✔ | ✔ | ✔ | ✔ |
Call Routing by DID | ✔ | ✔ | ✔ | ✔ |
Auto Attendant / Digital Receptionist | ✔ | ✔ | ✔ | ✔ |
Voicemail/ Music on Hold | ✔ | ✔ | ✔ | ✔ |
Central Phonebook | ✔ | ✔ | ✔ | ✔ |
Call Transfer | ✔ | ✔ | ✔ | ✔ |
MWI – Message Waiting Indicator | ✔ | ✔ | ✔ | ✔ |
Supports Popular SIP Phones | ✔ | ✔ | ✔ | ✔ |
Ring Extension & Mobile Simultaneously | ✔ | ✔ | ✔ | ✔ |
Automatic Pickup on Busy | ✔ | ✔ | ✔ | ✔ |
Supports SIP Trunks/ Gateways | 1 | ✔ | ✔ | ✔ |
Extensive Codec Support (G711, G722, GSM, Speex, ILBC) | ✔ | ✔ | ✔ | ✔ |
G729 Codec Support | | ✔ | ✔ | ✔ |
Custom FQDN | | ✔ | ✔ | ✔ |
Busy Lamp Field (BLF) | | ✔ | ✔ | ✔ |
Call Reporting | | ✔ | ✔ | ✔ |
Call Parking / Pickup | | ✔ | ✔ | ✔ |
Call Queuing | | ✔ | ✔ | ✔ |
Call Recording | | ✔ | ✔ | ✔ |
Intercom/ Paging | | ✔ | ✔ | ✔ |
Call Recordings Management | | ✔ | ✔ | ✔ |
Configure BLF’s from the Clients | | | ✔ | ✔ |
Sennheiser Headset Integration | | | ✔ | ✔ |
MANAGEMENT AND SCALABILITY | | | | |
Web-based Management Console | ✔ | ✔ | ✔ | ✔ |
Automated Provisioning of Devices | ✔ | ✔ | ✔ | ✔ |
Real Time Web-based System Status | ✔ | ✔ | ✔ | ✔ |
Integrated Web Server | ✔ | ✔ | ✔ | ✔ |
Easy Backup and Restore | ✔ | ✔ | ✔ | ✔ |
SBC to Configure Remote Extensions | ✔ | ✔ | ✔ | ✔ |
VMware / Hyper-V Compatibility | ✔ | ✔ | ✔ | ✔ |
Scheduled Backup | ✔ | ✔ | ✔ | ✔ |
Connect Remote 3CX PBX Systems (Bridges) | | ✔ | ✔ | ✔ |
Scheduled Restore | | | ✔ | ✔ |
Inbuilt Fail Over Functionality | | | ✔ | ✔ |
Standby Licence | | | | ✔ |
UNIFIED COMMUNICATIONS | | | | |
See the Presence of Your Colleagues | ✔ | ✔ | ✔ | ✔ |
Receive Voice Mail via Email | ✔ | ✔ | ✔ | ✔ |
Advanced Forwarding Rules | ✔ | ✔ | ✔ | ✔ |
Setting Up Conference Calls | | ✔ | ✔ | ✔ |
Receive Faxes via Email as PDF | | ✔ | ✔ | ✔ |
Integrated Fax Server | | ✔ | ✔ | ✔ |
Integrate Offices with 3CX Bridge | | ✔ | ✔ | ✔ |
CallVia3CX | | | ✔ | ✔ |
View Presence of Bridged PBXs | | | ✔ | ✔ |
CALL CENTER / CONTACT CENTER | | | | |
Advanced Queue Strategies | | | ✔ | ✔ |
Advanced Call Reporting | | | ✔ | ✔ |
Real Time Queue Statistics | | | ✔ | ✔ |
Queue Reports | | | ✔ | ✔ |
Barge In / Listen In / Whisper | | | ✔ | ✔ |
Query Customer Name Based on Caller ID | | | ✔ | ✔ |
Ability to Use 3CX Clients API | | | ✔ | ✔ |
Link Company Directory with LDAP / ODBC | | | ✔ | ✔ |
Sync Phonebook with Microsoft Exchange | | | ✔ | ✔ |
Real Time Queue Monitoring | | | ✔ | ✔ |
Wallboard | | | ✔ | ✔ |
Switchboard Queue Manager View | | | ✔ | ✔ |
Call Recordings Search | | | ✔ | ✔ |
Supervisor can Log Agents In/Out | | | ✔ | ✔ |
Supports External Agents | | | ✔ | ✔ |
Callback if queue full | | | ✔ | ✔ |
CRM Integration / Scripting Interface | | | ✔ | ✔ |
SLA alerting/reporting | | | ✔ | ✔ |
MOBILITY | | | | |
Android Client | ✔ | ✔ | ✔ | ✔ |
iOS Client | ✔ | ✔ | ✔ | ✔ |
Windows Phone Client | ✔ | ✔ | ✔ | ✔ |
CTI Support | ✔ | ✔ | ✔ | ✔ |
Seamlessly Create Conference Calls | ✔ | ✔ | ✔ | ✔ |
Users can Configure their Own Extension | ✔ | ✔ | ✔ | ✔ |
Provisioning by Email | ✔ | ✔ | ✔ | ✔ |
Manage the 3CX Client from within the Console | ✔ | ✔ | ✔ | ✔ |
Includes 3CX Tunnel to Avoid NAT Problems | ✔ | ✔ | ✔ | ✔ |
IP PHONE MANAGEMENT | | | | |
Automatic Plug & Play Phone Provisioning | ✔ | ✔ | ✔ | ✔ |
Manage IP Phones Network Wide from Console | ✔ | ✔ | ✔ | ✔ |
Restart Phones Remotely | ✔ | ✔ | ✔ | ✔ |
Update & Manage Firmware Network Wide | ✔ | ✔ | ✔ | ✔ |
APPLICATION INTEGRATION | | | | |
Office 365 (address book only) | | ✔ | ✔ | ✔ |
Microsoft Outlook | | ✔ | ✔ | ✔ |
TAPI | | | ✔ | ✔ |
Office 365 | | | ✔ | ✔ |
Salesforce | | | ✔ | ✔ |
Microsoft Dynamics | | | ✔ | ✔ |
Microsoft Exchange 2013 / LDAP / ODBC | | | ✔ | ✔ |
SugarCRM | | | ✔ | ✔ |
Google Contacts | | | ✔ | ✔ |
Exact | | | ✔ | ✔ |
Zendesk | | | ✔ | ✔ |
Freshdesk | | | ✔ | ✔ |
act! | | | ✔ | ✔ |
Datev | | | ✔ | ✔ |
WEB CONFERENCING | | | | |
Plugin Free – WebRTC | ✔ | ✔ | ✔ | ✔ |
One-click conference | ✔ | ✔ | ✔ | ✔ |
Meeting Recording | ✔ | ✔ | ✔ | ✔ |
Remote Control / Assistance | ✔ | ✔ | ✔ | ✔ |
Screen Sharing | ✔ | ✔ | ✔ | ✔ |
Unlimited Users | ✔ | ✔ | ✔ | ✔ |
Participants Included | 5 | 10 | 25 | 25 |