| GENERAL FEATURES | | | | |
| Extensions | Unlimited | Unlimited | Unlimited | Unlimited |
| Number of Simultaneous Calls Supported | 8 | > 1,024 | > 1,024 | > 1,024 |
| Call Logging | ✔ | ✔ | ✔ | ✔ |
| Call Forward on Busy or No Answer | ✔ | ✔ | ✔ | ✔ |
| Call Routing by DID | ✔ | ✔ | ✔ | ✔ |
| Auto Attendant / Digital Receptionist | ✔ | ✔ | ✔ | ✔ |
| Voicemail/ Music on Hold | ✔ | ✔ | ✔ | ✔ |
| Central Phonebook | ✔ | ✔ | ✔ | ✔ |
| Call Transfer | ✔ | ✔ | ✔ | ✔ |
| MWI – Message Waiting Indicator | ✔ | ✔ | ✔ | ✔ |
| Supports Popular SIP Phones | ✔ | ✔ | ✔ | ✔ |
| Ring Extension & Mobile Simultaneously | ✔ | ✔ | ✔ | ✔ |
| Automatic Pickup on Busy | ✔ | ✔ | ✔ | ✔ |
| Supports SIP Trunks/ Gateways | 1 | ✔ | ✔ | ✔ |
| Extensive Codec Support (G711, G722, GSM, Speex, ILBC) | ✔ | ✔ | ✔ | ✔ |
| G729 Codec Support | | ✔ | ✔ | ✔ |
| Custom FQDN | | ✔ | ✔ | ✔ |
| Busy Lamp Field (BLF) | | ✔ | ✔ | ✔ |
| Call Reporting | | ✔ | ✔ | ✔ |
| Call Parking / Pickup | | ✔ | ✔ | ✔ |
| Call Queuing | | ✔ | ✔ | ✔ |
| Call Recording | | ✔ | ✔ | ✔ |
| Intercom/ Paging | | ✔ | ✔ | ✔ |
| Call Recordings Management | | ✔ | ✔ | ✔ |
| Configure BLF’s from the Clients | | | ✔ | ✔ |
| Sennheiser Headset Integration | | | ✔ | ✔ |
| MANAGEMENT AND SCALABILITY | | | | |
| Web-based Management Console | ✔ | ✔ | ✔ | ✔ |
| Automated Provisioning of Devices | ✔ | ✔ | ✔ | ✔ |
| Real Time Web-based System Status | ✔ | ✔ | ✔ | ✔ |
| Integrated Web Server | ✔ | ✔ | ✔ | ✔ |
| Easy Backup and Restore | ✔ | ✔ | ✔ | ✔ |
| SBC to Configure Remote Extensions | ✔ | ✔ | ✔ | ✔ |
| VMware / Hyper-V Compatibility | ✔ | ✔ | ✔ | ✔ |
| Scheduled Backup | ✔ | ✔ | ✔ | ✔ |
| Connect Remote 3CX PBX Systems (Bridges) | | ✔ | ✔ | ✔ |
| Scheduled Restore | | | ✔ | ✔ |
| Inbuilt Fail Over Functionality | | | ✔ | ✔ |
| Standby Licence | | | | ✔ |
| UNIFIED COMMUNICATIONS | | | | |
| See the Presence of Your Colleagues | ✔ | ✔ | ✔ | ✔ |
| Receive Voice Mail via Email | ✔ | ✔ | ✔ | ✔ |
| Advanced Forwarding Rules | ✔ | ✔ | ✔ | ✔ |
| Setting Up Conference Calls | | ✔ | ✔ | ✔ |
| Receive Faxes via Email as PDF | | ✔ | ✔ | ✔ |
| Integrated Fax Server | | ✔ | ✔ | ✔ |
| Integrate Offices with 3CX Bridge | | ✔ | ✔ | ✔ |
| CallVia3CX | | | ✔ | ✔ |
| View Presence of Bridged PBXs | | | ✔ | ✔ |
| CALL CENTER / CONTACT CENTER | | | | |
| Advanced Queue Strategies | | | ✔ | ✔ |
| Advanced Call Reporting | | | ✔ | ✔ |
| Real Time Queue Statistics | | | ✔ | ✔ |
| Queue Reports | | | ✔ | ✔ |
| Barge In / Listen In / Whisper | | | ✔ | ✔ |
| Query Customer Name Based on Caller ID | | | ✔ | ✔ |
| Ability to Use 3CX Clients API | | | ✔ | ✔ |
| Link Company Directory with LDAP / ODBC | | | ✔ | ✔ |
| Sync Phonebook with Microsoft Exchange | | | ✔ | ✔ |
| Real Time Queue Monitoring | | | ✔ | ✔ |
| Wallboard | | | ✔ | ✔ |
| Switchboard Queue Manager View | | | ✔ | ✔ |
| Call Recordings Search | | | ✔ | ✔ |
| Supervisor can Log Agents In/Out | | | ✔ | ✔ |
| Supports External Agents | | | ✔ | ✔ |
| Callback if queue full | | | ✔ | ✔ |
| CRM Integration / Scripting Interface | | | ✔ | ✔ |
| SLA alerting/reporting | | | ✔ | ✔ |
| MOBILITY | | | | |
| Android Client | ✔ | ✔ | ✔ | ✔ |
| iOS Client | ✔ | ✔ | ✔ | ✔ |
| Windows Phone Client | ✔ | ✔ | ✔ | ✔ |
| CTI Support | ✔ | ✔ | ✔ | ✔ |
| Seamlessly Create Conference Calls | ✔ | ✔ | ✔ | ✔ |
| Users can Configure their Own Extension | ✔ | ✔ | ✔ | ✔ |
| Provisioning by Email | ✔ | ✔ | ✔ | ✔ |
| Manage the 3CX Client from within the Console | ✔ | ✔ | ✔ | ✔ |
| Includes 3CX Tunnel to Avoid NAT Problems | ✔ | ✔ | ✔ | ✔ |
| IP PHONE MANAGEMENT | | | | |
| Automatic Plug & Play Phone Provisioning | ✔ | ✔ | ✔ | ✔ |
| Manage IP Phones Network Wide from Console | ✔ | ✔ | ✔ | ✔ |
| Restart Phones Remotely | ✔ | ✔ | ✔ | ✔ |
| Update & Manage Firmware Network Wide | ✔ | ✔ | ✔ | ✔ |
| APPLICATION INTEGRATION | | | | |
| Office 365 (address book only) | | ✔ | ✔ | ✔ |
| Microsoft Outlook | | ✔ | ✔ | ✔ |
| TAPI | | | ✔ | ✔ |
| Office 365 | | | ✔ | ✔ |
| Salesforce | | | ✔ | ✔ |
| Microsoft Dynamics | | | ✔ | ✔ |
| Microsoft Exchange 2013 / LDAP / ODBC | | | ✔ | ✔ |
| SugarCRM | | | ✔ | ✔ |
| Google Contacts | | | ✔ | ✔ |
| Exact | | | ✔ | ✔ |
| Zendesk | | | ✔ | ✔ |
| Freshdesk | | | ✔ | ✔ |
| act! | | | ✔ | ✔ |
| Datev | | | ✔ | ✔ |
| WEB CONFERENCING | | | | |
| Plugin Free – WebRTC | ✔ | ✔ | ✔ | ✔ |
| One-click conference | ✔ | ✔ | ✔ | ✔ |
| Meeting Recording | ✔ | ✔ | ✔ | ✔ |
| Remote Control / Assistance | ✔ | ✔ | ✔ | ✔ |
| Screen Sharing | ✔ | ✔ | ✔ | ✔ |
| Unlimited Users | ✔ | ✔ | ✔ | ✔ |
| Participants Included | 5 | 10 | 25 | 25 |