
THE CUSTOMER RELATIONSHIP MANAGER
Customer centric CRM, business administration, communications and accounting control
Features
- Job card system integrated to motor car and client database
- Body repair quotes integrated to Insurance Company profiles
- Staff to job assignment with priority settings
- Job progress tracking with fast SMS feedback to client
- Stock item expensing to job card with stock control
- Direct invoicing from job card or touch screen points of sale
Business management features
- Debtors control (AR) (see BACKoffice accounting)
- Services and Charges (non stock item) billing (see BACKoffice accounting)
- Transaction management (see BACKoffice accounting)
- Cash control (see BACKoffice accounting)
- Document filing and management system (see DOCmanager)
- Facsimile transmission and receipting (see FAXmanager)
Seamless Integration to:
- PHONEmanager telephone call and billing management
- INNsync data synchroniser linking offices across geographic boundaries
- CIMSOweb on-line customer profile management and activity scheduling
- INVENTORYmanager products services and recipe stock control with procurement
- BACKoffice creditors (AP), General Ledger (GL) and Cash Books (CB)